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Knowledgebase: Support > Support Access
d) Phone Support

Phone support is not a feature of the standard support package provided with XenDirect licensing. Support requests should be submitted using the online ticket system.

  • Xenegrade support staff may initiate phone support when a situation warrants.
  • Customers can purchase a phone support package if desired — contact sales regarding details and costs.

Related Topics

Submitting Support Tickets


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