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e) Training

Xenegrade provided training is an optional service. From many years of experience, we have observed that full fledged training is not always required for users to learn to use XenDirect. With XenDirect’s intuitive interface, many new users require minimal training to start using XenDirect. To meet the diverse needs of users, Xenegrade offers several options for training. Contact Sales regarding your training needs.

Training OnDemand

Online self-paced training is available for users to learn the basic operation of XenDirect. The training can be used in tandem with the online practice database. See more detail

Webinar Based Training

A typical online training session for a new customer is usually performed in three, two-hour sessions via the internet. A maximum of two logins can be used as individuals or very small groups. During these three, two-hour training sessions, users can gain all the skills required to get started and successfully operate XenDirect.

Onsite Classroom Training

A typical classroom training session for a new customer can be performed in one day for a group of up to 12 persons. During a normal six-hour training session, users can gain all the skills required to get started and successfully operate XenDirect.

Online Practice Database

Trainees are provided access to a XenDirect practice site for up to four months after the implementation phase. This online database lets users practice any skills learned during training or new skills they have learned from online documentation.

Train the Trainer

With very large groups, Xenegrade suggests that we train key personnel who then in turn then act as trainers to your staff. This method helps reduce training costs and at the same time helps maintain consistency of information across a large group of staff. Often we see that trainers also act as key contacts with Xenegrade support staff for purposes of clarifying or interpreting information.

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