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Knowledgebase : Support > Support Access
LICENSED SUPPORT * Standard licensee agreements include unlimited support during the licensing period for customers in good standing. * Support covers the staff and users of the licensed organization.  Support does not include the clients/students of...
The online ticket system used by Xenegrade is a FIFO (First-In, First-Out) based method and is the method by which users can submit inquiries or report issues regarding XenDirect. This is the primary method of contact with Xenegrade support personnel. Pho...
When an emergency exists and you have ruled out a local issue, submit a support ticket as soon as possible. * Priority = System Unavailable: This means you cannot access XenDirect or there appears to be some form of failure that is preventing you from ...
Phone support is not a feature of the standard support package provided with XenDirect licensing. Support requests should be submitted using the online ticket system. * Xenegrade support staff may initiate phone support when a situation warrants. * ...
Xenegrade provided training is an optional service. From many years of experience, we have observed that full fledged training is not always required for users to learn to use XenDirect. With XenDirect’s intuitive interface, many new users require minimal...
XenDirect is designed to operate using numerous browsers. Maintaining browser compatibility is an extraordinarily difficult task.  With browser releases available almost daily, it is difficult to test all XenDirect features and operations in every brows...
Provides a method for approved users to submit suggestions and feature requests for XenDirect. ------------------------- NAVIGATION: Release 3:    Header »» Tools »» Submit Suggestion Release 2:    Admin Menu »» System Tools »» Submit Suggestion Appl...
For customers that want more support than the Standard Support which is included with XenDirect, there is an Enhanced Support option. This fee-based support is flexible in cost and service based on the needs of the customer. Enhanced Support includes all...
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