Refunding a Payment

Applies To:    Enterprise    Plus     Basic    Conference

To Add a Refund Payment to a Single Registration
Once a registration has been saved, follow these steps to add a refund transaction to a single registration.  Note that the Multi-Payment function is a purchase process only, and not a multi-refund process.

How to Refund a Credit Transfer
Once a credit has been transferred to another client, there are only two ways two issue a refund.

1. Re-issue credits back to the original client and process the refund with the original client.  This process is not recommended due to the complexity of transferring credits and the extended audit trail caused by these extra credit transfers.
2. Issue the refund with the final client location of the credit transfers.  This is the recommended process.  If the refund is to a credit card, the original tracking number can be manually entered into the refund so that it can be processed electronically.

Related Topics

Credit/Refunds using InvoiceB/InvoiceC

Refund an Amount OnAccount