After issuing a refund, a balance due amount still exists
When a refund is issued for a client's registration, the balance due calculation process in XenDirect now results in an amount due until you inform the system that the refunded amount is no longer due. Use the following steps to manage the balance due amount.
Course Method
- Edit the assignment or assignments that have the undesired balance due.
- Go to the Exit/Info tab.
- Check the Zero Balance Due field = Yes.
- Save the assignment record
Invoice Method
- Go to the invoice section for the client with the balance due issue.
- Select the Adjust Invoice function from GoTo list for the invoice that has the undesired balance due.
- Follow the onscreen instructions to adjust the invoice for the assignment(s) and balance(s) due as needed.
For more information:
Refunding a Payment to a Course Registration
Balance due amount is not correct
If the balance due is incorrect in the screen display or on a balance due report, one of the following reasons could be the issue.
Refund Processed
When a refund is issued for a client's registration, the balance due calculation process in XenDirect now results in an amount due until you inform the system that the refunded amount is no longer due. Use these steps to manage the balance due amount.
Payment Types Set Incorrectly
Payment Types contain a user option to include or exclude each from balance due calculations. The Include in Balance Due field in each payment type should not be blank. Use this information to manage the Payment Types.
Line Items and Payments
The combination of invoice line items and payments determines balance due. Check to make sure the invoice line items and payments are complete and accurate. Use this information to manage the invoice line items.
Other Calculation Issue
If there is no category for the balance due amount issue or question, please submit a support ticket.
Other balance due issues
If the issue still remains, please submit a support ticket.
Rick Stern
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