For instructions on how to process a refund, click the link below.
Refunding a Payment to a Course Registration
Refunding an Amount OnAccount
If a client has a balance OnAccount that is now to be refunded, the amount of the refund must be moved out of OnAccount.
There are several methods to make this move. The following example will demonstrate those methods. If the real life case is complicated due to numerous OnAccount Given, OnAccount Used, discounts, and multiple registrations, the following examples can act as a guide, but no example can assist 100% in resolving a unique array of transactions. In those real life examples, it is suggested to simplify the refund as best as possible given the excess number of transactions related.
Example:
- Client had invoice for $450 consisting of two courses at $225 each.
- The client paid $450 but later dropped one of the courses. The client was issued $225 via OnAccount Given.
- The client later registered for another course for $100 and paid for this new course via OnAccount Used for $100 leaving a balance OnAccount of $125.
- The client now wants a refund of the $125.
- Method 1: Modify the original $225 Credit Given down to $100. This allows for the $125 now to be refunded. Add any notes desired to provide history of these changes.
- Method 2: Add an OnAccount Used of $125 back on the original course where the OnAccount Given was recorded. This allows for the $125 now to be refunded. Add any notes desired to provide history of these changes.