A Revenue Item from a Fee may not always match the Revenue Item in a Payment transaction due to the way multiple fees are handled.
Why Revenue Items May Not Match
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Multiple Fees with Different Revenue Items:
- Course sections and other services can have more than one fee.
- Each fee may be assigned a different Revenue Item.
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Payment Allocation:
- Even if multiple fees exist, a single payment is often recorded for the total amount.
- The system typically selects a Revenue Item randomly from the available Revenue Items in the associated Fees.
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Single Fee Scenario:
- If there is only one Fee, the Revenue Item in the payment transaction should match the Fee.
- If multiple Fees exist, the likelihood of a match decreases as the number of possible Revenue Items increases.
Solution
Users can manually update the Revenue Item in a Payment transaction if necessary. For further assistance, refer to related articles or contact support.