Becoming the data guru you are destined to be.
Licensed Support Standard licensee agreements include unlimited support during the licensing period for customers in good standing. Support covers the staff and users of the licensed organization. Su...
Knowledgebase The Knowledgebase categories are organized in a manner that should make it easy to locate the topic area desired. When accessing the Knowledgebase from the links within XenDirect, most ...
To report emergency outages or when any of the XenDirect modules appear to be offline, the Xenegrade Support Center is designed to inform our support team of the critical situation. First, please book...
BackUps and Data Recovery Your XenDirect data is being backed up automatically using a strict and specific schedule. Users do not have access to this backup. However, for various reasons, it is some...
Data Backups at License Termination Upon the end of your licensing, Xenegrade will create a backup of your data and email a link to download the file. The process may take 1-2 weeks to prepare the fil...
This is the form used to allow employees to opt-in and opt-out of the Support Center emergency alert notifications via SMS texts. The form resides in Xenegrade's Asana application accessible by all em...