Knowledgebase
The Knowledgebase categories are organized in a manner that should make it easy to locate the topic area desired. When accessing the Knowledgebase from the links within XenDirect, most Help buttons are context-sensitive and will navigate to the related topic. The Support link in the XenDirect header will navigate only to the Support Center home page.
You can also use the Knowledgebase search box to locate help articles for a specific topic or keyword. If the search results are not what you expected, try a less narrow keyword search or fewer words in the search box.
When logged into your account, search results may often also include tickets you have submitted that meet the same criteria. To prevent these tickets from displaying in the results, perform your search while logged out of your support account.
Note that help articles are tagged with the XenDirect versions for which they are attributable. Enterprise, Plus, and Basic will appear on every help article if the content is relevant to that version of XenDirect. In some cases, fields may be exclusive or specific to a specific country or state or special reporting group. These fields may be referenced in the knowledgebase, but may not be visible based on your display.
Maintaining the knowledgebase for a software application is an ongoing process. Xenegrade takes extensive efforts to assure that the knowledgebase is up to date, accurate, and complete. Knowledgebase content may change without notice as part of the improvement process.
* If you want to open the eLearning lesson in a new tab, use Right-Click and select the "Open link in new tab" option.
Page last revised 6/14/2022
Rick Stern
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