Refund and Cancellation Policies

There are several options to display a refund policy.  

To Add Generic Refund Policy

• Go to Admin/Security > Settings > Branch Profile > Preferences.
• Refund Policy: This is the general organization refund policy.  It displays on the footer of all Web Registration pages, it also displays on receipts, the Web Registration checkout page, and the automatic email confirmation.  A refund policy is usually one of the requirements for proper credit card PCI compliance.

To Add Course Specific Refund Policy

• All Versions
  • Go to the Registrations Settings panel of the Course Section desired.
  • Alt Refund Policy:  A refund policy entered here causes this refund policy to display on the Web Registration and automatic confirmation receipts.  This refund policy displays in addition to the general refund policy.  Maximum of 750 characters. 
• Enterprise version only
  • There is an additional option for the Enterprise version for both a Refund Policy and a Cancellation Policy.  See Policies for additional options.

Text Formatting Tips

The following are recommendations for formatting refund policies and invoice messages to reduce the amount of display space required.

• Preventing blank lines or extra space between lines
  • Refrain from using the HTML Paragraph tag. Instead use the HTML Line Break tag.
• Bulleted and numbered lists
  • Refrain from using HTML tags to create bulleted and numbers lists. Instead, manually key in the character or number desired and use the HTML Line Break between list elements. The indentation will not format normally, but the output on web pages and printed reports will consume less space.