Credit card transactions are approved or declined based on criteria determined by your payment gateway vendor. XenDirect does not process approvals or declines—it simply communicates transaction details to the payment gateway and relays the status response.
Understanding Credit Card Declines
If a credit card is declined, check the gateway log for more details. The gateway log provides information about the denial, including any relevant error or denial codes.
- Denial Codes: If a denial code is provided, contact your gateway provider for an explanation of the code and further assistance.
How to View the Gateway Log
To access the gateway log:
- Navigate to Insight → Financial → Revenue-Expenses → Gateway Log
Conclusion
Since XenDirect does not determine the approval or decline of credit card transactions, it is important to refer to your payment gateway provider for detailed information on transaction statuses. By checking the gateway log, you can identify possible reasons for declines and take appropriate action. For further assistance, refer to related articles or contact support.