Review the list below. If these solutions do not solve the issue, please submit a support ticket.
Cart Button Not Displaying
To enable the cart button:
- Edit the Course Section and select the WebReg tab. Check 'Yes' to display cart button for course section or 'No' to prevent display of cart button of course section.
- Edit the Session that the course section is linked to. Check 'Yes' to display cart button or 'No' to prevent display of cart button.
Registration Not Available Status Displays
If a course section is displaying online, but registration is not available. Check the Display Online Date and Expire Online Date in the course section.
- Display Online Date: If a date is entered, the course section will display in the WebReg module starting on the date entered.
- Expire Online Date: If a date is entered, the course section will display in the WebReg module up to the end of the day of the date entered.
Client Cannot Login to the WebReg module
For help with client log in issues, Client cannot login to the WebReg module
Client trying to make a payment on a balance due
Enabling the Balance Due Payments is an automatic process. There is no setting to enable this feature. As soon as a Client has a balance due amount, the balance due is calculated and will display as a balance due in the MyAccount menu with the client's registrations.
For more information on Balance Due Payments
Credit Card being declined
Credit cards are declined or approved based on reasons determined by your payment gateway vendor. XenDirect does not contain the programming or information to make that determination. XenDirect is used to communicate the payment transaction details to your gateway vendor and submit the status reply back from your payment gateway vendor.
If a credit card is declined, refer to the gateway log for details. The gateway log can provide you with information about the credit card denial. If the gateway log provides a denial code, you will need to contact your gateway provider to determine the meaning of the code.
To view the gateway log go to: Report Menu »» System »» Gateway Log
For more information on the Gateway Log
Payment gateway is down or displaying an error
Xenegrade staff does not have access to the organization's payment gateway settings or reports. If your gateway is down or displaying an error, please contact your gateway provider. If the error appears to be other than with the payment gateway, please submit a support ticket.
Rick Stern
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