Submitting Suggestions

To submit a suggested change or addition to any of the XenDirect modules, use the special suggestion form in the Support Center. Log in to the Support Center and follow these steps to submit the form.

Once submitted, you will receive an automated email reply that the suggestion has been received. If program developers have questions, we will reply to your suggestion ticket accordingly.

---

How We Handle Feature Requests

XenDirect is a comprehensive system used by thousands of users in several countries. That means we receive a lot of great feedback, suggestions, and desires from customers of all types and desires.

We review and consider all submissions. If approved, we place the suggestion on our future programming list and prioritize based on several factors. Unfortunately, this also means we need to say 'no' from time to time. 

We are unable to provide a response or time frame to each approved request. In an effort to be transparent about the way we handle feature requests, we have outlined how we handle requests below.  With several hundred suggestions received each year, it is not unusual that some approved suggestions may not make it to the programming level for a year or more.

Feature requests in general

• We do not implement suggestions based solely on their popularity or date received - we take a number of factors into consideration.
  • Regularly scheduled upgrades and maintenance tasks
  • New feature tasks
  • Paid custom tasks
  • Day-to-day unexpected programming needs
  • Other unknown factors

Making a feature request

• Submissions are reviewed regularly.  Once reviewed, a reply will be emailed on the status of the suggestion.
• A submission reply is not an automatic guarantee of acceptance.
• We take into account several factors when deciding which feature requests to implement. This is a combination of feedback from our customers, database experts, our market research, the availability of our team and resources, and how the feature fits in with our long-term product plans and strategy.

Tracking feature requests

• When we decide to implement a feature request, we log it in our development tracker.
• When we schedule a feature request, we set a 'target version' for the entry in the development tracker.
• When we deploy a feature request, we post the feature in the Releases and Updates feature of the Support Center.
• We use internal product road maps to plan our future releases, but do not publish long-term road maps.

---