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News - March 2, 2023

 


The Move to AWS and the Monitoring the Progress
 
 The final planning is underway for the move to AWS and the phase out of Release 2. Many users have questions and request updates to the process and plan. That information is now available on special articles in the Support Center. We will update these articles as new information is available and the process takes place.

These articles are dated each time they are modified. As we progress through the process, we will also post updates to the process as well as any new instructions and information. We will also be posting a Pre-Transition Checklist that will help you confirm you are ready for the transition.

Read all the details here...
 


What's Ahead for 2023
 
 Although many events happen in a year, the two biggest events this year for Xenegrade include the move to AWS and the start of the WebReg module rebuild.

The article above and the related support articles it mentions outline very well the process for the move to AWS and the phase out of Release 2. These articles will answer most every questions users may have about the process. As new questions arise, we will update these pages with the latest information.

But for many, the news that the WebReg module will undergo a redesign is new. The plan has been in place for several years, and it finally starts this year. As the date gets closer to the reprogramming, we will share more detail with users on the status and changes taking place. The biggest change taking place with the WebReg module will be the expansion of branding opportunities and the ability to customize more of the site's display features. In addition to the existing WebReg features, a few new ones will be added that have been requested over the years.

 We are excited about both initiatives this year as they have been years in the making!
 


Scanning Apps Can Have Negative Impact
 
 On occasion, some customers have utilized various products to scan their XenDirect data and websites. We understand their reasons for doing so, but scanning applications can cause several adverse issues and disruptions to servers and websites.

Here is a partial list of possible effects:
  • Server is overloaded with requests and locks out customers and clients trying to access XenDirect sites.
  • Server security applications block access to the server as if the scan application is an attack or hack attempt.
  • Scan application uses all the processing availability and crashes the server.
If your organization is planning to use any form of scanning application on your data or XenDirect sites, please contact Xenegrade first. Working together, we can plan the process and make sure your effort operates smoothly. 
 


2023 Holiday
Office Closures
 
 Xenegrade will be closed on the following days so that employees can observe the holiday with their families. 

Memorial Day May 29 - reopen May 30
Independence Day July 3-4 - reopen July 5
Labor Day Sep. 4 - reopen Sep. 5
Thanksgiving Nov. 23-24 - reopen Nov. 27
Christmas Dec. 25-26 - reopen Dec. 27
New Years Day Jan. 1 - reopen Jan. 2

If there is an emergency where accessing XenDirect is unavailable during a time when the office is closed, submit a support ticket via the support center using the predefined emergency process.
 


HELPFUL REMINDERS
 
  • News Email List: Join those who want to receive a notice whenever we post a news article. Be the first to know! You can subscribe here. Once you opt-in, you are on the news email list until you decide to opt-out.
  • Status Website: If you have not seen or subscribed to the Service Status website , it is more important than ever to consider doing so. This website displays up-to-date server issues or scheduled maintenance that affect user access to XenDirect modules. One of the key features of the status site is your ability to subscribe to the automated email list. Every time an update is made to the status site, all subscribers will receive an automated email related to the status update.
  • Application Updates: Don't forget to check the Updates section of the Support Center. Whenever updates are made to any XenDirect services, a post describing the change, addition, or fix is made. Release 3 deploys updates about every two weeks. Other services are about once per month or as needed.
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  1. Rick Stern

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