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News - December 20, 2023

 


Best Wishes for the Holiday and New Year!
 
 Everyone at Xenegrade wishes all of you the best for the holiday season. Thank you for all your support during 2023. We understand this was a trying year with the move to AWS and the final transition to Release 3, but we have made it through. We appreciate and value your support and input.

So that our employees can enjoy the holidays with their families, we are closed the following days for the Christmas and New Year holidays.

Christmas Dec. 25-26 - reopen Dec. 27
New Years Weekend - Dec. 29
New Year's Day Jan. 1 - reopen Jan. 2
 


AWS  and Release 3 Transition Update
 
 As 2023 comes to a close, the move to AWS and the transition to Release 3 are in their final phase. The final few moves were delayed for scheduling and programming reasons but are about to be completed right after the new year. We thank you all for your support and patience during this transition.

The programmers and server technicians are still hard at work on a variety of issues, but a great deal of progress has been made in performance and programming. As 2024 starts, we will continue that effort as well as focus our efforts on an expansion of security features and the redesign process for the WebReg module.

We appreciate your support and look forward to 2024!
 


2024 Holiday Office Closures
 
 Xenegrade will be closed the following days during the 2024 holidays so employees can observe the holidays with their families. 

Memorial Day May 27 - reopen May 28
Independence Day July 4-5 - reopen July 8
Labor Day Sep. 2 - reopen Sep. 3
Thanksgiving Nov. 28-29 - reopen Dec. 2
Christmas Dec. 23-25 - reopen Dec. 26
New Year's Day Dec. 30 - Jan. 1 - reopen Jan. 2

If there is an emergency where accessing XenDirect is unavailable during a time when the office is closed, submit a support ticket via the support center using the predefined emergency process.
 


HELPFUL REMINDERS
 
  • News Email List: Join those who want to receive a notice whenever we post a news article. Be the first to know! You can subscribe here. Once you opt in, you are on the news email list until you decide to opt out.
  • Status Website: If you have not seen or subscribed to the Service Status website, it is more important than ever to consider doing so. This website displays up-to-date server issues or scheduled maintenance that affect user access to XenDirect modules. One of the key features of the status site is your ability to subscribe to the automated email list. Every time an update is made to the status site, all subscribers will receive an automated email related to the status update.
  • Application Updates: Don't forget to check the Updates section of the Support Center. Whenever updates are made to any XenDirect services, a post describing the change, addition, or fix is made. Release 3 deploys updates about every two weeks. Other services are about once per month or as needed.
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  1. Rick Stern

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