Start a conversation

News - July 1, 2024

 


Independence Day Holiday Closed July 4-5
 
As we celebrate our nation's independence, we want to extend our warmest wishes to you and your families. May your 4th of July be filled with joy, laughter, and memorable moments.

Please note that our offices will be closed July 4-5 in observance of the holiday. We will resume our regular business hours on July 8.

Thank you for your continued support and understanding. Have a fantastic and safe holiday!

If there is an emergency where accessing XenDirect is unavailable during a time when the office is closed, submit a support ticket via the support center using the predefined emergency process.

 


TIP: Using Multiple Tabs
 
Have you ever wanted to toggle between two areas of XenDirect easily and quickly? Consider using two tabs within the same browser. This is a great way to be viewing or modifying records and running InSight reports at the same time. 

Here is how:
  • Once logged in to XenDirect, copy the URL.
  • Open a new tab in your browser.
  • Paste the URL into the browser's navigation.
Now you can navigate each tab independently and increase your productivity at the same time! Note that if you log out of XenDirect on one tab, you will be loged out of both instances.

 


2024 Holiday
Office Closures

 
Xenegrade will be closed on the following days during 2024 so that employees can observe the holiday with their families. 

Memorial Day May 27 - reopen May 28
Independence Day July 4-5 - reopen July 8
Labor Day Sep. 2 - reopen Sep. 3
Thanksgiving Nov. 28-29 - reopen Nov. 27
Christmas Dec. 24-25 - reopen Dec. 26
New Years Dec 31-Jan. 1 - reopen Jan. 2

If there is an emergency where accessing XenDirect is unavailable during a time when the office is closed, submit a support ticket via the support center using the predefined emergency process.

 


HELPFUL REMINDERS
 
  • News Email List: Join those who want to receive a notice whenever we post a news article. Be the first to know! You can subscribe here  . Once you opt-in, you are on the news email list until you decide to opt-out.
  • Status Website: If you have not seen or subscribed to the Service Status website , it is more important than ever to consider doing so. This website displays up-to-date server issues or scheduled maintenance that affect user access to XenDirect modules. One of the key features of the status site is your ability to subscribe to the automated email list. Every time an update is made to the status site, all subscribers will receive an automated email related to the status update.
  • Application Updates: Don't forget to check the Updates section of the Support Center. Whenever updates are made to any XenDirect services, a post describing the change, addition, or fix is made. Release 3 deploys updates about every two weeks. Other services are about once per month or as needed.

Choose files or drag and drop files