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Special AWS News - June 30, 2023


Last Date InSight Pro Design Access is Set for July 7 at 5:00 PM ET
 
 Update: The deadline has been extended to July 7 at 5:00 PM ET. The original date was July 6.

InSight Pro users have until 5:00 PM ET on Friday, July 7, 2023, to add local InSight reports or edit the design of any of their existing local reports. Once their XenDirect site has completed the transition process to AWS, their InSight Pro design access is available again.

There is a reason for this period of time when InSight report design is unavailable. Once we start the very first AWS transition, a complete copy of the InSight database must also be uploaded to AWS. Any changes made to the InSight copy that remains at the data center can no longer merge changes and additions with the AWS copy.

However, once a customer site has transitioned to AWS, we give immediate access to the AWS copy of InSight and design access is restored. The database is a complete clone of the InSight reporting at the time the database was copied. All existing global and local reports will be there.

Note: The InSight version on AWS is an upgrade from the version on the data center. Before the first customer transition to AWS, we will post the most important differences in this upgrade release.
 


2023 Holiday
Office Closures
 
 Xenegrade will be closed on the following days during 2023 so that employees can observe the holiday with their families. 

Memorial Day May 29 - reopen May 30
Independence Day July 3-4 - reopen July 5
Labor Day Sep. 4 - reopen Sep. 5
Thanksgiving Nov. 23-24 - reopen Nov. 27
Christmas Dec. 25-26 - reopen Dec. 27
New Years Day Jan. 1 - reopen Jan. 2

If there is an emergency where accessing XenDirect is unavailable during a time when the office is closed, submit a support ticket via the support center using the predefined emergency process.
 


HELPFUL REMINDERS
 
  • News Email List: Join those who want to receive a notice whenever we post a news article. Be the first to know! You can subscribe here  . Once you opt-in, you are on the news email list until you decide to opt-out.
  • Status Website: If you have not seen or subscribed to the Service Status website , it is more important than ever to consider doing so. This website displays up-to-date server issues or scheduled maintenance that affect user access to XenDirect modules. One of the key features of the status site is your ability to subscribe to the automated email list. Every time an update is made to the status site, all subscribers will receive an automated email related to the status update.
  • Application Updates: Don't forget to check the Updates section of the Support Center. Whenever updates are made to any XenDirect services, a post describing the change, addition, or fix is made. Release 3 deploys updates about every two weeks. Other services are about once per month or as needed.
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