Special AWS News - August 7, 2023
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Groups C and D AWS Move Dates Postponed
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Groups C and D AWS move dates have been postponed.
The prior AWS moves have gone well and are working great except for a few features. We want to completely resolve these features before we move any more sites.
Examples of these features are:
- Continued issue with some quantity discounts.
- RegFee recording on invoices incorrectly.
- Canvas send registration issues.
- Address and postal code issues.
- Document uploads restricted.
- WebReg style sheet not saving correctly.
- Confirming a deposit closeout error.
Thank you for understanding while we postpone your move and resolve these issues. Once resolved, we will send notices of the new schedule.
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2023 Holiday
Office Closures
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Xenegrade will be closed on the following days during 2023 so that employees can observe the holiday with their families.
Memorial Day May 29 - reopen May 30
Independence Day July 3-4 - reopen July 5
Labor Day Sep. 4 - reopen Sep. 5
Thanksgiving Nov. 23-24 - reopen Nov. 27
Christmas Dec. 25-26 - reopen Dec. 27
New Years Day Jan. 1 - reopen Jan. 2
If there is an emergency where accessing XenDirect is unavailable during a time when the office is closed, submit a support ticket via the support center using the predefined emergency process.
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HELPFUL REMINDERS
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- News Email List: Join those who want to receive a notice whenever we post a news article. Be the first to know! You can subscribe here . Once you opt-in, you are on the news email list until you decide to opt-out.
- Status Website: If you have not seen or subscribed to the Service Status website , it is more important than ever to consider doing so. This website displays up-to-date server issues or scheduled maintenance that affect user access to XenDirect modules. One of the key features of the status site is your ability to subscribe to the automated email list. Every time an update is made to the status site, all subscribers will receive an automated email related to the status update.
- Application Updates: Don't forget to check the Updates section of the Support Center. Whenever updates are made to any XenDirect services, a post describing the change, addition, or fix is made. Release 3 deploys updates about every two weeks. Other services are about once per month or as needed.
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Rick Stern
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