The WebReg 3.0 migration process is a coordinated effort between Xenegrade and each customer organization. Xenegrade will manage the technical setup, migration scheduling, configuration review, launch process, and post-launch support. Customer participation is also important, especially for confirming timing preferences, reviewing the preview site, identifying key registration workflows, and communicating any dates or activities that may affect scheduling.
The information below outlines the responsibilities of both Xenegrade and the customer so each migration can be planned and completed as smoothly as possible.
Xenegrade will:
- Manage the migration schedule
- Reviewing customer configurations
- Preparing WebReg 3.0 setup
- Coordinate customer review
- Perform the technical migration
- Monitoring support after launch
- Track issues and resolve in a timely manner
Customer will:
- Provide timing preference
- Provide dates to avoid
- Confirm primary contact
- Review the preview site
- Add branding, content, and update site settings
- Report issues during review and Go Live
- Preparing their staff and students for the change
- Update website links, if any
What to Prepare in Advance
- Gather your branding information including colors and logo.
- Consider layout format and navigation options.
- Inform your staff and students of the system upgrade and share the new URL if it is different than your WebReg 2 site. Do not share the temporary Customer Preview URL with your students.
- Identify all locations where your current WebReg 2 URL is used so that you will be ready to update those on Go Live Day.
What to Do During the Customer Preview
- Review the preview site
- Add branding, content, and update site settings
- Report issues during review
- Confirm readiness for the Go Live Day
What to Do During the Go Live Day
- Communicate with Xenegrade support regarding any issues with DSN settings
- Change any locations that use the WebReg URL
- Confirm the system is accessible and operational
- Report issues via the help center ticket system
What to Do After the Go Live Day
- Continue to report issues via the help center ticket system