News - March 19, 2025

	The Importance of Email Domains When Using the QuickTools Email Feature
	Instructors play a crucial role in maintaining effective communication with their students, and one vital tool is often the use of email. For those using the Xenegrade add-0n QuickTools, it is important to know that using return email addresses that match the domain for their organization is a requirement. Without this alignment, emails will not be processed by SendGrid and will fail to reach their intended recipients, disrupting the flow of essential information. When instructors use a domain that matches the organization's approved SendGrid domain, they ensure their messages are delivered successfully. Mismatched domains are automatically blocked by SendGrid, which adheres to stringent security and authentication protocols. This not only prevents communication breakdowns but also allows instructors to focus on engaging with their students without worrying about email errors. Additionally, using the approved domain fosters professionalism and credibility within the educational institution. When emails come from a consistent, trusted domain, they instill confidence in students and eliminate concerns about potential fraud or phishing. A mismatched domain, on the other hand, can create confusion and reduce trust in the institution's communications. Beyond delivery and trust, domain alignment safeguards sensitive information. Cybersecurity threats thrive on inconsistencies in email practices, but by adhering to the approved domain, instructors and students alike benefit from added protection. This small but impactful practice ensures that all communication remains reliable and secure. By using the SendGrid-approved domain for all emails, instructors contribute to seamless communication, professional branding, and enhanced security for their organization. It's a critical step in fostering a supportive and effective learning environment.
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