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Headlines - September 21, 2022

 


The Move to AWS and
Release 2 Phase Out Extended
 
 Testing of XenDirect R3, WebReg, and QuickTools on AWS is advancing nicely. At this pace, the first customer switch to AWS may happen in October. 

The process will be done in stages, moving a few at a time. As moves are scheduled, customers will be notified in advance with the details.

The first move will be smaller organizations with fewer peripheral features such as integrations, stored files, and fewer users. It is expected that a move should be completed in less than a few hours and take place over weekends.

With the move to AWS, we are delaying the early Fall customer transitions to Release 3 until October/November. This allows us the time to complete a proper transition process to AWS. In addition, the final phase-out of Release 2 has been moved up to the end of March 2023.
 


Xenegrade Self-Guided Training is Making a Move
 
 Many users have taken online courses on the Xenegrade LMS over the past several years. But those online, self-guided lessons are moving.

The move has already started, but over the next few months, all the lessons on the LMS will be moving to the Support Center knowledgebase. They will be separated into smaller segments and listed directly on the support pages most relevant to the lesson's topic.

So why the change? The vendor that provides the software that manages the LMS has increased pricing to a level that is no longer feasible for Xenegrade to use the system.

What if we still have a paid subscription to the LMS? All current paid subscriptions are already set to expire by the end of 2022. However, all existing user accounts will remain active until the move is complete, even after the paid subscription is expired.
 


Debugging User-Built InSight Reports Requires Separate Support Agreement
 
 Standard technical support covers many things, but one of the areas not covered is the debugging of user-built InSight reports. We try to provide some guidance, but the ability to provide debugging requires additional support coverage.

What are your options?

The first option is to purchase a block of hours for use by our staff to use as needed when support is requested. The second option is to purchase support for a specific report or project. In both these cases, the support may be with someone other than those you often communicate with within the ticket support system. As needed, the program engineers step in and assist with these kinds of support, often above and beyond the normal support requirements.

And if needed, this same process could be used to have Xenegrade build custom reports for you. 
 


2023 Webinar Series
Needs Your Input
 
 Starting January 2023, we will be offering several webinars each month on topics directly related to XenDirect. We need your input to help make these webinars the most relevant and successful.

Please send us your top five topic interests via a support ticket. Be sure to mention the 2023 Webinar Series in your ticket post so that support will forward the information to the webinar planners.

These webinars will be 30-45 minutes long and targeted to specific topics. With this format, participants will find it easier to attend.

Watch our news posts in December for the schedule and registration process for the January 2023 offerings.
 


Attend the CETI Conference for Free and Learn from the Best
 
 Xenegrade is sponsoring the Continuing Education Training Institute (CETI) hosted Live Online, October 4-6, 2022, and would like to personally invite you to attend the conference. Register for free to attend any sessions of interest.

You will have the opportunity to learn valuable information at CETI, which brings together national leaders in continuing education with business experts to explore workforce trends. Attend CETI Live Online for FREE and find out the top trends and techniques while learning valuable skills.

CETI will be held as a Live Online conference via the Zoom Webinar platform. The conference is FREE to attend! Invite your friends and colleagues to join you!
 


Upcoming Holiday
Office Closures
 
 Xenegrade will be closed for the following days so that employees can observe the holiday with their families. 

Thanksgiving Nov. 24-25, 2022 - reopen Nov. 28, 2022
Christmas Dec. 23-26, 2022 - reopen Dec. 27, 2022
New Years Day Dec. 30, 2022 - reopen Jan. 2, 2023

If there is an emergency where accessing XenDirect is unavailable during a time when the office is closed, submit a support ticket via the support center using the predefined emergency process.


 


HELPFUL REMINDERS
 
  • News Email List: Join those who want to receive a notice whenever we post a news article. Be the first to know! From within XenDirect, you can opt-in to the news email list. Go to the window where you log out and look for the User Profile link (Release 2) or My Profile link (Release 3). Use this link to manage your profile options. Once you opt-in, you are on the news email list until you decide to opt-out.
  • Status Website: If you have not seen or subscribed to the Service Status website, it is more important than ever to consider doing so. This website displays up-to-date server issues or scheduled maintenance that affect user access to XenDirect modules. One of the key features of the status site is your ability to subscribe to the automated email list. Every time an update is made to the status site, all subscribers will receive an automated email related to the status update.
  • Application Updates: Don't forget to check the    Updates section of the Support Center. Whenever updates are made to any XenDirect services, a post describing the change, addition, or fix is made. Release 3 deploys updates about every two weeks. Other services are about once per month or as needed.
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  1. Rick Stern

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