Automated Wait List Notifications Are Here! |
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Want to make managing wait lists easier? Automated Wait List Notifications are Here! This new feature is designed to keep staff informed when a wait list begins and when an opening becomes available, making it easier to identify when action is needed. With timely notifications, staff can respond more efficiently and offer available slots to students on the waiting list without relying solely on manual monitoring. What does it do? Every quarter hour, an automatic process checks for two types of wait list activity:
If either condition is detected, an email notification is sent to the same Branch Notification Email address used for other confirmations. If a department is linked to the course section, the department email address will also receive the notification. Each notification type is sent in a separate email. The identified wait list activity does not repeat in subsequent emails. Each notification is sent only once and is specific to the quarter hour in which it was identified. Enabling this feature is fast and easy. To find out how, read more about this new System Setting.(Note: This feature officially starts running at 12:01 AM EDT on 4/22/26) |
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Virtual Training: Flexible, Focused, and Easy to Schedule |
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One question we continue to receive is, “Do you offer training?” The answer is yes. We provide virtual training for customers on a regular basis, and Zoom is the platform we use to deliver those sessions. Whether you need help with a specific process, a refresher on a feature, or guidance for a new staff member, virtual training is an easy and effective way to get the support you need. Our training sessions are designed to be flexible and practical. Sessions may be for one person or a small group and are usually limited to one or two hours. Most training is focused on a specific topic rather than a broad overview, which makes the time more productive and easier to fit into your schedule. Training can include administrative coaching, hands-on instruction, or a combination of both, depending on your needs and goals. Because each customer request is different, we encourage you to submit a support ticket with your training topic, preferred focus areas, and any scheduling details you would like us to consider. This helps us prepare the right staff, understand your objectives, and make the session as useful as possible. If you have been wondering whether training is available, it is — and we are glad to help. |
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Roadmap:
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You already know that WebReg 3.0 is close to launching. We don't have a specific date for you today, but we should soon. Meanwhile, here are a few other features that are also just around the corner in 2026. More details to come as these features get closer!
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TIP: Support Ticket Submissions, Replies, and Automated Reminders |
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Many users interact with our support team by email and assume email is our ticket system. It is not. Email is simply a one-way notification, and replies may be delivered. The actual support ticket system is an online tool designed to help you submit requests, review responses, and track your support activity in one place. Using the online ticket system gives you a much clearer view of your request from beginning to end. You can submit new tickets directly through the system, read all replies in one complete conversation, and review your ticket history at any time. Instead of searching through old emails or trying to piece together past communication, the online system keeps everything organized and easy to access. The online system also helps keep tickets moving toward resolution. When our team replies to a ticket and no response is received, the system sends an automatic reminder after seven days if the ticket is still open. This reminder is intended to make sure the issue is not left sitting without follow-up. If no response is received after that reminder, the ticket will automatically close. This process helps ensure the ticket list stays current and that unresolved issues requiring attention are easy to identify. For the best support experience, we encourage all users to think of email as a notification method, not the support system itself. The online ticket system is where you can fully manage your requests, stay informed on open issues, and maintain a complete history of your support activity. |
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2026 Holiday
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Xenegrade will be closed on the following days in 2026: Memorial Day – May 25 (reopens May 26) If XenDirect is unavailable during a closure, use the emergency process outlined in the Support Center. |
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Helpful Reminders |
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News - April 22, 2026
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