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Financial Workflows and Tools

Processing functions to help you manage the financial records.

  • Company Invoices

    By default, when an assignment is added to a client's record, an invoice is created and linked to the client. However, if the invoice is to be paid by a company, either in full or in part, some modifi...

  • Credit Card transactions are being declined

    Credit cards are declined or approved based on reasons determined by your payment gateway vendor.  XenDirect does not contain the programming or information to make that determination.  XenDirect is u...

  • Discounts

    Master list of Discounts used during registration to reduce the amount due for a course section. Navigation Release 3:     Main Menu »» Financial »»  Discounts Release 2:     Main Menu »» Selects A-D ...

  • Refunding an Amount OnAccount

    For instructions on how to process a refund, click the link below. Refunding a Payment to a Course Registration Refunding an Amount OnAccount If a client has a balance OnAccount that is now to be refu...

  • Processing Credit Cards Electronically

    Applies To:    Enterprise    Plus     Basic As of 8/31/15, the electronic processing of credit cards changed.  This support article reflects those changes. Overview Credit cards can be electronically ...

  • Recording Additional Revenue

    It is not uncommon that courses generate additional revenue above general tuition fees that are often not paid by the client.  However, these additional revenues may not always be reflected in or desi...

  • Recover a Deleted Transaction

    Deleted payment transactions cannot be recovered once deleted.  The Transactions Log report usually provides enough information to manually re-enter the deleted payment records. To view the Transactio...

  • Revenue Item in Payment Does Not Match Fee

    Applies To:     Enterprise     Plus     Basic There is one primary reason why a Revenue Item from a Fee does not match the Revenue Item in a Payment transaction. Course Sections and other services can...

  • Setting Up A Corporate Client

    Applies To:    Enterprise    Plus     Basic Overview Many times an organization desires to set up a corporate or contract Client and add bulk or quantity registrations without registrant names attache...

  • Setting Up 1098-T Reporting

    Applies To:    Enterprise    Plus     Basic Overview The 1098-T is a federal IRS report for eligible tax credit payments and billings.  See IRS publications for details.   To Tag Records as Tax Credit...